Cookie Policy

01. Introduction expand


We use cookies and similar tools on our website to improve its performance and enhance your user experience. This policy explains how we do that, and applies to Ennismore International Management Limited, its subsidiaries, and all of the hotels, members clubs, coworking facilities and restaurants within the portfolio of brands to which Ennismore provides operational or management services.


02. What are cookies? expand


Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.  We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your preferences, analyse how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.


03. What sort of cookies does the website use? expand


Generally, our cookies perform up to four different functions:

1. Essential cookies

Some cookies are essential for the operation of the Website. If you opt to disable these cookies, you will not be able to access or use all of the features that the Website incorporates.

2. Performance Cookies

We utilise other cookies to analyse how our visitors use the Website and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences, such as your customisation preferences.

4. Targeting Cookies

We use targeting cookies in order to be able to deliver targeted advertising.


04. Does anyone else use cookies on the website? expand


We do use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use third party analytic tools to help us monitor our traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.


05. Can you block cookies? expand


As we have explained above, cookies help you to get the most out of the Website.

However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device.

Please remember that if you do choose to disable cookies, you may find that certain sections of the website do not work properly.


06. More Information expand


Please see below for a full list of the cookies used on this website.

More detail on how businesses use cookies generally is available at If you have any queries regarding this Cookie Policy please contact us by email at



  Cookie Duration Description  



Anti-CSRF (Cross-Site Request Forgery) token, used to verify the authenticity of web requests and prevent cross-site request forgery.

It’s used on any form that’s submitted to make sure the request is coming from the right place.



Used to track how long the user has been idle.  
  idleTriggered session Used to track whether a user is considered to have become idle.  
  reservation 30 minutes Used to track a reservation process.  
  UserId session Used to identify the user for tracking purposes and website analysis.  
  _dc_gtm_UA-[googleAnalyticsId] 365 days Google Tag Manager, injects other Google Analytics cookies for tracking purposes  
  _ga 365 days Used to identify user for tracking purposes  
  _gali 365 days Used for Enhanced Link Attribution  
  _gat 365 days Used to throttle request rate by Google to not make too many requests to their server during tracking.  
  _gat_UA-[googleAnalyticsId] 365 days Used to throttle request rate  
  _gid 365 days Used to identify user for tracking purposes  
  _ok session Most recent Olark site ID  
  _okac session Used for caching purposes, to minimize site response time  
  _okbk session Used to track extra state information (e.g. chat box being open/closed)  
  _okck session Tests whether the visitor's browser allows cookies to be stored  
  _okdetect session Used for caching purposes, to minimize site response time  
  _okla session Used for caching purposes (loaded from CDN vs. loaded from Olark infrastructure)  
  _oklv session Olark loader version (for improved caching)  
  hblid 365 days Used to identify user  
  olfsk 365 days Storage identifier used to maintain chat state across pages (e.g. message history)  
  wcsid session Used to keep track of a single chat session  
  ai_session 365 days Unique anonymous session identifier token  
  ai_user 365 days Used to identify the user and count currently active users  
  ARRAAffinity session Used for load balancing to minimize site response time  
  mp_[mixpanelId]_mixpanel 365 days Used to track behaviour of user on site  
  mp_mixpanel_c 1 day Used to track behaviour of user on site  
  triptease-identity-data 365 days Used to track behaviour during booking process  
  pf-api-key session Used to integrate with Trip Tease Price Checker  
  pf-ticket-id session Used to integrate with Trip Tease Price Checker  
  fs_uid session Fullstory is fired through Tag Manager and used to understand user behaviour - you can opt out here